Engage AI: Outstanding customer experience, empowered by AI
The best tool to measure and improve customer satisfaction and agent experience.
What we say matters, how we say them matters even more. How do customers feel when an agent greets them in a bored voice? How do we support great performing agents when an angry customer yells at them? How do we help agents self-coach in a hybrid world?
Jabra Engage AI answers all these questions. By analyzing tone of voice, you now have the power to measure customer sentiment and agent tone in every call, in real-time. Engage AI goes one step further to empower agents with self-coaching. A personalized interface and customizable avatars add an element of fun, achievements encourage agents to keep doing a great job, and personalized feedback helps them up their game in real time.
Serious tools for serious impact
It’s easy to get started!
Jabra Engage AI works across languages, cultures, and accents. Jabra collaborates with the world’s leading voice and AI researchers to develop the core AI. Combined with Jabra’s 150 years of audio expertise, we can go from training to deployment in 14 days.
Privacy by design means that we are fully GDPR compliant. Even better, we do not need to move any audio to the cloud. Your audio stays in your control.
