Engage AI: Outstanding customer experience, empowered by AI
The best tool to measure and improve customer satisfaction and agent experience.
Engage AI is measuring TONE OF VOICE, so not the words you say, but HOW you say them – because tone of voice is the best indicator for conversation experience. With Engage AI you can instantly see the sentiment of a customer and agent’s tone in REAL TIME, yes, on a currently running call.
Why choose Engage AI?
Improving agent tone reduces talk time by 25+% and lifts customer satisfaction by 10+%
Giving agents a gamified coaching experience increases motivation for 74+% of agents
Enabling effective supervisors in hybrid work with 85+% of supervisors reporting a closer connection to the agents
Engage AI is a new kind of sentiment analysis software that helps contact center agents improve customer experience and have fun while doing it. Working in harmony with your preferred contact center platform Engage AI gives you 100% coverage of the calls and the true measurement of customer satisfaction.
Why you can trust Engage AI:
AI Engine developed by world’s leading voice and AI researchers
Software developed with Jabra audio expertise
Privacy safe – no audio to the cloud, GDPR compliant
Built secure – no risk of customer info leaks
Low effort and risk to deploy
